Reducing Call Center Turnover with the Omnia Profile - Hiring and retaining capable customer service representatives presents an enormous challenge to today’s employers. National employee turnover rates for inbound/outbound call centers average well above 30% and are as high as 187% in some industries . The cost of losing and replacing each employee is equivalent to their annual salary...Click here to read more

Reducing Turnover Allows Health Network to Improve Care - The Forsyth Medical Center is an award-winning 847-bed facility. It is part of Novant Health, a healthcare network that comprises seven hospitals and a variety of other facilities and programs that serve approximately 3.4 million residents in western North Carolina, northern South Carolina and southern Virginia. Novant Health employs 14,500 people in a wide variety of positions...Click here to read more

Omnia Success Story: Advertising Sales - An independent study verified the Omnia Profile is 93% accurate. Omnia has also gathered information from clients verifying how the Profile has helped individual companies improve their selection and retention of employees...Click here to read more