We are a month into the new year, and while there is still time to reflect on and refresh your business practices, we all can do a lot more to start the year on the right foot!

And there’s no better place to start than your customer success team — the face of your business. Evaluating your current practices, identifying areas for improvement, and cultivating a customer-centric culture that revolves around listening to your team, your customers, and the market will help you stand out.

Within your organization, the right tone for the new year would be an enhanced focus on language. Words, when used the right way, can help build up a positive, empathetic business culture, but if used the wrong way, they can cause conflict and dissension while eroding employee morale.

Doing all this can feel intimidating — taking the first step always is! And that’s why, in this issue, we help you start the year on the right footing with tips and actionable strategies across these areas.

And we have a bonus — a new eBook offering a detailed blueprint for a successful company culture. It’s a 5-part eBook with a culture-check survey that you can roll out immediately. It’s the perfect time to focus on your company culture, as a recent Glassdoor survey found that 77% of job seekers would consider company culture before applying for a job, and 56% of employees say company culture is more important than salary!

Remember, the new year is not about drastic measures or punishing routines. It’s about starting fresh, feeling good, and setting yourself up for success. Let’s raise a toast to that spirit and get on to a year that will truly shape up to be great!