Beyond Thank You: Personalized Appreciation in Action
Whether in a bustling office or a virtual workspace, the energy of a thriving team is unmistakable. Smiles adorn faces, conversations or instant messages buzz with purpose, and productivity fills the air. This is the hallmark of a company culture where recognition flows freely and every employee feels appreciated for their contributions. Contrast this with the scene of an office […]
Celebrating Support Staff Everywhere: 5 Strategies for Virtual and In-Office Teams
Let’s discuss the team members who are responsible for managing schedules, coordinating logistics, and delivering the essential services that are fundamental to your company’s success. While their roles are not always directly associated with generating profits or interacting with clients face-to-face, their contributions are irreplaceable. Without them, the company would grind to a halt in […]
Path to Success: Hiring and Developing Your Customer Service Team
We all recognize the pivotal role that customer service plays in business success. When mishandled, it sends ripples throughout the company, impacting not only profits but also employee recruitment and retention. Having the wrong people in key positions inevitably leads to a short-lived tenure for employees. Now, consider the following two statements for your customer […]
Reflect, Revamp, Respond: A Blueprint for Customer-Centric Success
The beginning of the year is a great time to reflect and refresh your business practices, and there is no better place to start than with the Customer Success team. After all, these are the people who represent your company on a daily basis. Think about the best customer service experience you’ve ever had and […]
Work/Life Balance: 6 Paths to a Joyous Holiday Season
Vacations, parties, end-of-year targets—December is a whirlwind. With so much on your plate, it’s easy to feel pulled in every direction. Despite its 31 days, December often seems to fly by. It’s meant for celebration, reflection, and treasured moments with loved ones. Yet, amidst the festivities, work commitments can inundate this special period. Balancing work […]
The Hiring Quest: Unearthing Exceptional Talent from the Haunting Shadows
The quest to hire exceptional individuals can be akin to stepping into scenes from Friday the 13th or A Nightmare on Elm Street. It can be a thrilling yet chilling endeavor, where the stakes are high. And no one wants to introduce any “Jasons” or “Freddys” that could potentially trigger a mass exodus of existing […]
The Leader’s Playbook: A Comprehensive Guide from Onboarding to Offboarding
Leading a team in today’s technologically advanced and socially conscious world demands exceptional skills and techniques. However, with the right tools, it can also be an incredibly fulfilling experience. While we began this leadership series with humor by exploring the personality traits of the Founding Fathers, it’s important to delve into the realities of leadership […]
Boost Your Business Success with Soft Skills: A Guide to Hiring, Developing, and Retaining Top Talent
Have you ever worked with someone who just seemed to have that “it” factor? That natural ability to navigate complex situations with ease, work effectively in a team, and communicate with empathy and clarity? Chances are, what you were witnessing was the power of soft skills. Hard skills may be why you hired them, but […]
5 Ways to Manage Codependent Employees
You may cringe when you hear the term “codependent relationship” because the phrase has negative connotations. But, while codependency may cause poor team dynamics and productivity disruptions, it doesn’t have to be that way. In fact, codependent employees can be incredible assets to your company with a bit of attention and guidance from you. Let’s […]
What’s New in Leadership and Management in 2023? Here are 5 Things You Need to Know
For many of us, the last few years have felt like a few decades. The world changed by the minute, and we did our best to keep up. But, while the coming year may be less volatile, we can still expect significant shifts in the business landscape. That means, as leaders, we need to be […]
