Work/Life Balance: 6 Paths to a Joyous Holiday Season
Vacations, parties, end-of-year targets—December is a whirlwind. With so much on your plate, it’s easy to feel pulled in every direction. Despite its 31 days, December often seems to fly by. It’s meant for celebration, reflection, and treasured moments with loved ones. Yet, amidst the festivities, work commitments can inundate this special period. Balancing work […]
The Hiring Quest: Unearthing Exceptional Talent from the Haunting Shadows
The quest to hire exceptional individuals can be akin to stepping into scenes from Friday the 13th or A Nightmare on Elm Street. It can be a thrilling yet chilling endeavor, where the stakes are high. And no one wants to introduce any “Jasons” or “Freddys” that could potentially trigger a mass exodus of existing […]
The Leader’s Playbook: A Comprehensive Guide from Onboarding to Offboarding
Leading a team in today’s technologically advanced and socially conscious world demands exceptional skills and techniques. However, with the right tools, it can also be an incredibly fulfilling experience. While we began this leadership series with humor by exploring the personality traits of the Founding Fathers, it’s important to delve into the realities of leadership […]
Boost Your Business Success with Soft Skills: A Guide to Hiring, Developing, and Retaining Top Talent
Have you ever worked with someone who just seemed to have that “it” factor? That natural ability to navigate complex situations with ease, work effectively in a team, and communicate with empathy and clarity? Chances are, what you were witnessing was the power of soft skills. Hard skills may be why you hired them, but […]
5 Ways to Manage Codependent Employees
You may cringe when you hear the term “codependent relationship” because the phrase has negative connotations. But, while codependency may cause poor team dynamics and productivity disruptions, it doesn’t have to be that way. In fact, codependent employees can be incredible assets to your company with a bit of attention and guidance from you. Let’s […]
What’s New in Leadership and Management in 2023? Here are 5 Things You Need to Know
For many of us, the last few years have felt like a few decades. The world changed by the minute, and we did our best to keep up. But, while the coming year may be less volatile, we can still expect significant shifts in the business landscape. That means, as leaders, we need to be […]
5 Customer Service Hiring Horror Stories (and How You Can Avoid Being the Next Victim!)
If you’ve had your hand in hiring for more than a minute, chances are, you’ve chosen the wrong candidate on at least one occasion. So, when I polled a group of managers about having recruiting regrets, I wasn’t surprised that everyone admitted to experiencing hirer’s remorse. Finding the right fit for your team can be […]
17 Ways to Boost Your Employee Retention Strategy
You let out a heavy sigh as you scan through the resignation letter on your desk. Employee turnover has always been somewhat of an issue at your organization. But lately, there’s been a mass exodus of talent. Unfortunately, this critical departure will leave you and the rest of your team scrambling to hit the targets […]
A Two-Million-Year-Old Problem: Coaching Your Service Team to Sell
Since the very first business of starting cave fires in exchange for furs and hides, the transition from sales to service has plagued organizations. The early people had it right. Grog, the fire starter, sold the sticks and built the fire. His invoice was a grunt and a snort, and Accounts Receivable was immediately funded […]
Our Top 10 Tips for Employee Retention
Chances are, you’ve been blindsided by the resignation of an all-star employee. You probably watched productivity and morale take a nosedive — and wondered what went wrong. While some turnover on your team is ultimately inevitable, much of it can be prevented. So today, we’re gifting you our top 10 tips for employee retention. The […]
