10 Great Interview Questions to Identify Candidates’ Soft Skills
An employee’s soft skills can make or break their job performance, especially in leadership positions. Technical or “hard” skills are certainly important, but having good soft skills—those personal characteristics like agreeableness, empathy, the ability to influence and listen, likeability, and the ability to resolve conflict—will determine whether an employee can enlist the necessary cooperation and […]
6 Tips for Building a Team That Works
Would you like to know how to build a strong team that collaborates more effectively and consistently performs at a high level? Of course, you would! Teams that perform poorly and struggle with accountability are incredibly bad for business. Whether the reason for the poor performance is conflicting personalities, mismatched skillsets, appreciable gaps in knowledge, […]
The DOs and DON’Ts of Surprisingly Good Customer Service
We can all think of a time when we have received horrible customer service, right? Unfortunately, poor customer service experiences are usually easier to recall than good examples. For instance, I once had a waiter spill water on me four times…during the same meal. My mother, a teacher, once had to retake an entire series […]
Employee Development in Today’s Landscape: What Employees Want!
Providing employee development opportunities is one of the most important moves an organization can make to improve employee retention. A 2018 LinkedIn Learning report found that a shocking 94 percent of employees said they would remain with a company longer if it did more to invest in their career development. Considering that more employees quit […]
How Employment Assessments Fit Into the Hiring Process
As a hiring manager, you’ve probably seen it all… the no-shows, the ones who walk in late as if they are on time (no explanation, no apology), the ones who can’t answer a single question thoroughly, to the ones who spend a very, very long time answering your first question. I once started an interview […]
