6 Steps to Improve Listening Skills at Work
The most successful leaders are always looking for ways to improve listening skills. Listening is the foundation of effective communication. The ability to actually hear and understand what is being said is critical to establishing and maintaining workable relationships with coworkers and clients, solving problems, resolving conflicts, and reaching organizational goals. Poor Listening Skills in […]
What is Your Conflict Management Style
Let’s be honest. No one likes conflict management. You’ve got enough on your plate without having to referee what sometimes may seem like playground disagreements among first-graders in the workplace. However, conflict management is always listed as one of the top skills or traits required of leaders. In fact, a Stanford University/Miles Group study revealed […]
Top 5 Reasons to Rehire an Employee
So…you’re considering a previous employee rehire and weighing the pros and cons of bringing them back to your team. Will this decision wind up being a good move or one of those “What the heck was I thinking” situations? The fact is, it largely depends on the specific person you’re reconsidering, the position in question, […]
Tips to Help Your Customer Service Team Make Sales
What? Me? Sell?!! What to do when you want your customer service team to make sales? There is a push to get service people to sell. It makes sense: They have a captive audience and constant contact with potential buyers. Since sales generally come with financial incentives, why don’t more service people naturally take advantage […]
Employee On-boarding More Important Than You Think
New job jitters can often cause your up and coming to A-Players some sleepless nights. The employee onboarding process is something managers often don’t take time to prepare for, setting the new employee up for disaster instead of quickly getting them up to speed on the job. Managers should not be swayed by how experienced […]
Skeptical About Employee Personality Testing? Read This.
As a company leader, you feel confident in your ability to hire and manage talent. After all, you’ve been interviewing candidates and delegating tasks for years, building solid, effective teams. Sure, you’ve had to endure a few inevitable hiccups. Statistically, some employees just don’t work out and some initiatives are bound to fail. So, when […]
Employee Personality Testing: It’s Not as Difficult as You Think
If there were a way to find the types of employees who’ll become excellent leaders, would you do it? If you could quickly recognize the ideal team players who’ll bring the right attitude to your workforce, would you consider using employee personality testing? When you leverage testing results during the hiring process, you have the […]
An Introduction to Employee Personality Testing
Hiring any new employee is stressful, time-consuming, and, sometimes, exhausting. Regardless of the research level that goes into finding a particular person, there are always many unknowns about their successes and shortcomings before they report to work on their first day. Every hiring manager or even the HR department has made hiring mistakes. Reducing hiring […]
