5 Customer Service Hiring Horror Stories (and How You Can Avoid Being the Next Victim!)
If you’ve had your hand in hiring for more than a minute, chances are, you’ve chosen the wrong candidate on at least one occasion. So, when I polled a group of managers about having recruiting regrets, I wasn’t surprised that everyone admitted to experiencing hirer’s remorse. Finding the right fit for your team can be […]
The Cost of Nightmare Leadership
Jason, Freddy, Chucky… from horror movies to ghost stories around a campfire, some people like the thrill of a good fright. A few of us have paid real money to watch a psychopathic, knife-wielding doll terrorize full-sized adult people. I’m not saying who, cough cough, but some of us have. Still, we aren’t so thrilled […]
Hiring Doesn’t Have to be Scary! 5 Tips from Hiring Professionals
It’s Spooky Season at the Omnia Group, and we’re here to inform you that hiring does not have to be scary! Over the last few weeks, we’ve collected some hiring horror stories and tips to avoid their mistakes. We’ve kept all of these stories anonymous to protect the innocent, but make sure you learn from […]
Engagement Increases Retention
One of my favorite work experiences took place during the 2012 Summer Olympics. The company I was working for went all in on the Olympic experience. We were an organization of 75,000 across 110 countries, so this was our opportunity to bring together the whole company. We made our own torches, we played silly games, […]
Reducing the Cost to Hire by Improving Retention
The hiring process is expensive. On average, it takes companies 30 days to fill a role and costs them $7,500 in lost productivity, but this expense doesn’t end once the position is filled. They now need to invest resources into training their new employees so they can be productive as soon as possible. If you’re […]
5 Leadership Traits of the Founding Fathers to Reflect on This Fourth of July
What continues to make the United States the peculiar and incredible place it is lies in the ideas Thomas Jefferson put forth in the Declaration of Independence in 1776, signed 246 years ago this Fourth of July: one does not need to be of a specific religion, race, or lineage to be an American, you […]
Leading Gladiators to Victory: Using Assessments for Effective Sales Leadership
BK, one of my favorite sales leaders of all time, got it right most of the time. Bob is his real first name, but he always referred to himself as BK, and he always used my nickname, Ketch. Right off the bat, he was personal. BK was an amazing coach, motivator, problem solver, firefighter, and […]
A Two-Million-Year-Old Problem: Coaching Your Service Team to Sell
Since the very first business of starting cave fires in exchange for furs and hides, the transition from sales to service has plagued organizations. The early people had it right. Grog, the fire starter, sold the sticks and built the fire. His invoice was a grunt and a snort, and Accounts Receivable was immediately funded […]
9 Tips to Manage Conflict on a Team
Wouldn’t it be wonderful if everyone on your team got along all of the time? Unfortunately, that’s not reality. When you bring people with diverse perspectives together (which is an overall positive thing), conflict is inevitable. Differences of opinion and personality clashes can quickly escalate, disrupting productivity and eroding morale. That means you need to […]
Using Personality Assessments to Build Stronger Teams
Employees are the key to driving results in any organization. From building revenue, producing the product or service, helping customers with problems, and everything in between, your people are the common denominator. Understanding what engages every member of a team will make it stronger and more productive. An individual’s personality type helps determine whether team […]
