Leading Gladiators to Victory: Using Assessments for Effective Sales Leadership
BK, one of my favorite sales leaders of all time, got it right most of the time. Bob is his real first name, but he always referred to himself as BK, and he always used my nickname, Ketch. Right off the bat, he was personal. BK was an amazing coach, motivator, problem solver, firefighter, and […]
A Two-Million-Year-Old Problem: Coaching Your Service Team to Sell
Since the very first business of starting cave fires in exchange for furs and hides, the transition from sales to service has plagued organizations. The early people had it right. Grog, the fire starter, sold the sticks and built the fire. His invoice was a grunt and a snort, and Accounts Receivable was immediately funded […]
9 Tips to Manage Conflict on a Team
Wouldn’t it be wonderful if everyone on your team got along all of the time? Unfortunately, that’s not reality. When you bring people with diverse perspectives together (which is an overall positive thing), conflict is inevitable. Differences of opinion and personality clashes can quickly escalate, disrupting productivity and eroding morale. That means you need to […]
Using Personality Assessments to Build Stronger Teams
Employees are the key to driving results in any organization. From building revenue, producing the product or service, helping customers with problems, and everything in between, your people are the common denominator. Understanding what engages every member of a team will make it stronger and more productive. An individual’s personality type helps determine whether team […]
5 Ways to Bring out the Best in Your People – Show Them You Care!
Turn on the evening news, read the latest AP wire, or open your Apple News notification and you’re likely to come across someone talking about The Great Resignation. Most likely, as a leader, you’ve had it happen to you and are desperately trying to fill empty seats while struggling to serve your clients with a […]
Creating a Personal Learning Plan: An intentional path to accomplishing your goals
At the start of any new year, I like to do self-reflection on the year that’s passed and think about what I want to accomplish in the coming year. I’m not big on setting New Year’s resolutions, but I do like setting intentions for the year. With those intentions there are always goals that I […]
How Cognitive Reports Support Behavioral Assessments to Predict Job Performance
When you hire someone, you want to be sure that they’ll do well in their new role. You invest too much time and money to end up with someone who can’t fulfill their responsibilities. But you can’t rely on first impressions or feelings of rapport to identify A-players. Instead, you should use several data points […]
Getting Work Done Through Others: The Power of Delegating
As a leader, you have a lot of responsibility on your shoulders. And the truth is, you can’t do it all, even if you want to. That’s why you have a team. To be a successful leader who constantly looks for ways to innovate and grow your business, you have to increase capacity. Yours and […]
The Leader’s Role in Conflict Resolution
People are complicated, and no two of your employees are exactly alike. When you have that many different perspectives in your workplace, conflict is bound to happen. While conflict can sometimes lead to healthy competition and innovation, left unchecked or undirected, it can have damaging effects on the organization. As a leader, the responsibility to […]
Management and Leadership – Why we need both.
Management. Leadership. Though these two terms are used interchangeably, they are not the same at all. Equating management with leadership – so what? Knowing the differences could set your course toward growth and success, whether personal, professional, or organizational. A disclaimer: Below are a few observations and suggestions. The further from the problem, the easier […]
