What’s New in Leadership and Management in 2023? Here are 5 Things You Need to Know
For many of us, the last few years have felt like a few decades. The world changed by the minute, and we did our best to keep up. But, while the coming year may be less volatile, we can still expect significant shifts in the business landscape. That means, as leaders, we need to be […]
5 Customer Service Hiring Horror Stories (and How You Can Avoid Being the Next Victim!)
If you’ve had your hand in hiring for more than a minute, chances are, you’ve chosen the wrong candidate on at least one occasion. So, when I polled a group of managers about having recruiting regrets, I wasn’t surprised that everyone admitted to experiencing hirer’s remorse. Finding the right fit for your team can be […]
17 Ways to Boost Your Employee Retention Strategy
You let out a heavy sigh as you scan through the resignation letter on your desk. Employee turnover has always been somewhat of an issue at your organization. But lately, there’s been a mass exodus of talent. Unfortunately, this critical departure will leave you and the rest of your team scrambling to hit the targets […]
A Two-Million-Year-Old Problem: Coaching Your Service Team to Sell
Since the very first business of starting cave fires in exchange for furs and hides, the transition from sales to service has plagued organizations. The early people had it right. Grog, the fire starter, sold the sticks and built the fire. His invoice was a grunt and a snort, and Accounts Receivable was immediately funded […]
Our Top 10 Tips for Employee Retention
Chances are, you’ve been blindsided by the resignation of an all-star employee. You probably watched productivity and morale take a nosedive — and wondered what went wrong. While some turnover on your team is ultimately inevitable, much of it can be prevented. So today, we’re gifting you our top 10 tips for employee retention. The […]
Top 10 Skills and Traits of a Successful Change Leader
The business world is forever in a state of flux, constantly adjusting to societal, economic, environmental, and industry trends. If your company can stay on pace or get ahead, it will remain relevant and competitive. But, if it cannot, it will fade into the background, ultimately becoming obsolete. That means your firm must nimbly, strategically, […]
How Cognitive Reports Support Behavioral Assessments to Predict Job Performance
Hiring success depends on more than just resumes and interviews. Cognitive assessments show a candidate’s ability to think, learn, and solve problems, while behavioral assessments reveal their workplace traits and motivations. Using both gives you the complete picture needed to make confident talent decisions. When you hire someone, you want to be sure that they’ll […]
The Leader’s Role in Conflict Resolution
People are complicated, and no two of your employees are exactly alike. When you have that many different perspectives in your workplace, conflict is bound to happen. While conflict can sometimes lead to healthy competition and innovation, left unchecked or undirected, it can have damaging effects on the organization. As a leader, the responsibility to […]
Using the Professional Development Report to Grow Your Team
Believe it or not, a little personal self-awareness goes a long way towards developing a strong, introspective team — a team that communicates, a team that solves problems together, a team that works through challenges and manages mistakes in a way that promotes improvement rather than blame. Self-awareness means understanding who you are and the […]
Six Ways to Cultivate a Team Culture
Creating and maintaining a strong company culture is becoming increasingly important. According to BuiltIn.com, 46% of job seekers cite that the company culture is critical when applying for a job. A company that takes the time and effort to create a welcoming and inclusive culture is more likely to retain its employees. Almost half of […]
