Omnia

Quiet Quitting — A Viral Reaction to an Age-Old Problem or the Real Deal?

Even if you’re not an active TikTok user, it’s likely you’ve heard the term Quiet Quitting. The phenomenon has been the subject of news segments, articles, and a popular speaking topic on the conference circuit. You can even find enough t-shirt options on Etsy to build an entire wardrobe out of quiet quitting wear while gaining valuable insight into what it looks like in today’s pop culture.

There is some internet debate about when the term originated. Some are crediting economist Mark Boldger for first referencing the term at a conference in 2009. Before it really caught steam, Bryan Creely, a corporate recruiter and career coach, posted a video explaining a seismic shift underway in the corporate workplace. Those who had grown up in the hustle culture with an incessant need to work, work, work were shifting their focus from climbing the corporate ladder to prioritizing work-life balance. Employees in the lead seat during the tough hiring times were starting to do the bare minimum to maintain their position, and companies desperate to hire were saying the minimum amount was better than no amount. And then the term took on a life of its own when TikTok user @zaidleppelin posted a video describing quiet quitting and denouncing hustle culture. In one month, it got more than 3 million views, according to KnowYourMeme.com.

After it went viral, everywhere I turned people were talking about it and asking our Omnia team to comment on it. At first, I mistook the meaning of it based on misguided assumptions, which I’m often prone to jump on. I thought it meant “quit and stay,” which was a term an executive at my former company would say back in the early 2000’s referring to people who were doing less than the bare minimum — those who had completely checked out but hadn’t officially quit. The more I dug into it, though, the more I realized it was quite different and something to pay more attention to. Although I still see it as a viral reaction to an age-old problem, the core of the issue is people are quiet quitting because they aren’t engaged, motivated, or feeling valued. It’s not limited to a certain generation, and it’s not a leader vs. employee issue. And yet it is pervasive, and we need to address it if we want to have thriving businesses.

The data on quiet quitting is concerning. A recent poll from Gallup indicates that quiet quitters make up 50% of the workforce today. Many quiet quitters fit Gallup’s definition of being “not engaged” at work — people who do the minimum required and are psychologically detached from their job. This describes half of the U.S. workforce. According to Gallup, everyone else is either engaged (32%) or actively disengaged (18%). The actively disengaged are also known as the “loud quitters” who spread their dissatisfaction broad and wide, aiming to bring others along in their disengagement. So not only do we need to be concerned about quiet quitters but also about the loud quitters in your workplace who could intensify the problem.

Clearly this is a trend that can’t be ignored. As leaders, we need to address it head on, and it begins with our own self check.

According to a recent study by SHRM, managers were 2x more likely than individual contributors to be looking for a new job. Corporate managers are rapidly burning out and finding their jobs 10 times harder than before the pandemic. Leaders are struggling across the board with staff retention, hiring, and team performance.

Front line managers are the key to driving performance, team dynamics, culture, and engagement. In small and medium-sized businesses, managers wear multiple hats and are typically asked not just to manage all aspects of their team’s work but also to perform many of the same functions themselves. It’s no wonder that front line leaders are tempted to quiet quit themselves. If you’re facing this yourself, here are some ways to address it.

1. Identify the root cause

The first step is considering what is causing us to be dissatisfied or disengaged with work. Is it an overwhelming workload, insufficient resources, conflicts with colleagues, a values misalignment between you and your organization, or something else? Whatever the cause, identifying and putting a name on it is the first step so you can plan from here.

2. Develop a growth mindset

When we’re feeling disengaged ourselves, we can quickly go down a slippery slope of feeling the “ain’t it awfuls.” One way to overcome this is to adapt a growth mindset over a fixed mindset. Individuals with fixed mindsets view challenges as constant and unfixable. They operate from a mindset of scarcity vs. abundance. This can’t be changed overnight, but there are some great books and courses on this topic to help develop a change in attitude. Through development of a growth mindset, leaders can combat complacency and stay motivated at work.

3. Prioritize self-care

One reason you could be facing your own motivation challenges is that you are feeling overwhelmed and exhausted. Take some time to re-prioritize and focus on what really matters. Be realistic with yourself about goals and timelines. And practice work-life balance yourself. It’s powerful to model work-life balance for your employees. When they see you logging off at 5:30 and only emailing during company hours, you’re sending a strong message that boundaries matter and you respect your time as much as theirs.

4. Know yourself

Identify what motivates you and seek alignment. It’s highly possible on any given day you are engaged in tasks that don’t align with your strengths. If you’re a big picture, strategic thinker and you’re spending the bulk of the day in spreadsheets and data mining, it’s no wonder you’re miserable.

If you’ve never taken a behavioral assessment, now is the time. With the Omnia leadership style report, you can gain critical insight into your unique leadership traits and what motivates/de-motivates you. Once you have this insight, take a good look at your daily activities and redirect activity that others are better equipped to do. This is a win–win because you’ll be empowering members of your team to take on new things that can bring them joy and satisfaction — especially when it aligns with their strengths.

Once you’ve taken care of your own motivation and mindset, it’s time to address and combat quiet quitting with your staff. Here are some actions to take.

1. Acknowledge the existence and reality of quiet quitting with your team.

Make sure you’re not in denial or jumping to assumptions like I did. Take the time to ask your employees their views on quiet quitting and assure them it’s a safe environment to discuss it. If you’re feeling bold, you could even admit times when you’ve felt like quiet quitting. The key here is not to point fingers or place blame. There’s a reason this topic is trending. Acknowledging the reality of it with your employees is the first step in overcoming it, especially if you can get down to the root causes.

2. Foster a positive work environment that promotes open communication, feedback, collaboration, and inclusivity.

The only way to know if your staff is quiet quitting and identify the root cause is to develop a culture where people feel safe being open and where feedback is welcome. You can begin with an anonymous employee engagement survey. When you collect input and take noticeable actions toward improvement, you send a strong message that the company cares and is committed to creating a better work environment.

3. Set realistic individual goals that are purposeful and rewarded when achieved.

When I first started delving into the quiet quitting quandary, I polled a group of early career professionals ranging in ages 23-35. The energy and enthusiasm behind their multitude of responses was compelling! The common and most profound theme was how bored, misaligned, and underappreciated each of them feels in their jobs.

A staggering 9 out of 10 employees would take a lower salary for more meaningful work, according to research from BetterUp. Work with your team to set realistic goals that align with your vision and mission for the organization and that they can get enthusiastic about. Give continued feedback on their impact through recurring and consistent 1×1 meetings where you also discuss their concerns, job satisfaction, and progress toward career goals beyond the current role. Celebrate and reward their accomplishments along the way — don’t wait for year-end results and award banquets.

4. Create ongoing opportunities for professional development.

Work from home and hybrid work teams have blurred the lines between work and home, and there’s also a lack of comradery that office environments typically offer. This is another reason burnout and disengagement are rising. Learning something new is energizing — especially when employees can practice new skills side by side in a nurturing environment with their peers. Companies that invest in providing on-going professional development opportunities such as formal training programs, mentoring initiatives, and industry tradeshows and networking not only benefit from upskilling their staff, but the employees see it as a sign that you value them as individuals and are willing to invest in their succ

5. Adapt your approach.

Every individual is unique when it comes to what motivates and inspires them. Just as it is important to know ourselves, it’s critical to understand the unique traits and motivators of your employees. Quiet quitting will never be addressed in a one-size-fits-all approach. This is where a behavioral assessment can also be helpful.

All Omnia reports include a section that outlines motivational strategies to use and demotivators to avoid for each personality style. For example, if you have an individual who is highly assertive (a tall column 1 on the Omnia personality assessment), they are motivated by performance-based incentives like commission, bonuses, and competitions. Individuals with a tall column 7 want the freedom to define their goals and achieve them in their own way. And individuals with a tall column 8 thrive with structured guidelines for work output, clear directions from management, and reassurance from management when expectations are being met. Understanding the unique qualities of the individuals on your team and adapting the way you set their goals, provide feedback, and recognize them fosters an environment where people feel valued and have the space to thrive.

Quiet quitting is a real issue that can have a significant impact on the success of your business. Don’t dismiss it as a passing trend; take action to prevent negative consequences. Omnia is here to help. Contact our team to discover how our reports can assist you in evaluating your work preferences, recognizing the unique qualities of your team members, and coaching and developing them to achieve optimal success and growth. You’ll reduce the likelihood of quiet quitting and ensure that everyone is engaged and productive.

Picture of Keather Snyder

Keather Snyder

Keather Snyder is President & Chief Operating Officer of The Omnia Group, a leader in helping organizations optimize their talent selection, development and company culture. She is dedicated to helping organizations drive results through the power of their people. Keather is also hugely passionate about developing our future generation of leaders and dedicates personal time to mentoring college age and early career professionals.

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Our assessments and customized job profiles for various sectors—from hotels to cruise lines and other travel sectors—enhance your ability to hire the right fit for every role. These insights enable you to foster a culture of service excellence and develop teams that can thrive in this dynamic, guest-focused industry.

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Our assessments and customized job profiles for roles across these industries increase your chances of hiring the right fit the first time. These insights help you develop well-rounded teams, improve project outcomes, and maintain a competitive edge.

Use Omnia benchmarking or explore custom profile creation for the following jobs and beyond to increase your hiring predictability.

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  34. VP of Land Acquisition
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  36. VP of Operations
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  38. VP of Sales
  39. Warranty Personnel
  40. Waterscapes Coordinator


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Media

In the fast-paced media industry, where creativity meets deadlines and audience engagement is critical, securing candidates with innovative thinking and practical skills is essential. We help you select individuals who can create compelling content, adapt to new platforms, and understand audience dynamics.

Our cognitive, behavioral, and grammar assessments and customized job profiles for various media roles—from content creators and producers to sales and marketing specialists—enhance your ability to hire the right fit for each role. These insights enable you to nurture creativity, improve team collaboration, and stay relevant in an ever-changing media landscape.

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In healthcare, where patient care and technological advancements intersect, securing candidates who are committed to helping others and eager to learn is essential. We assist you in identifying professionals who can deliver high-quality care while adapting to the latest medical technologies and practices.

Our behavioral and cognitive assessments and customized job profiles for various roles—at dental and healthcare practices, rehabilitation and research centers, and veterinary clinics—enhance your ability to hire the right fit for every role. These insights enable you to foster a patient-centric culture and support the professional growth of your team in your specialized healthcare sector.

Use Omnia benchmarking for the following jobs to increase your hiring predictability.

 Dental  

  1. Associate Dentist
  2. Dental Assistant
  3. Dental Front Office
  4. Dental Hygienist
  5. Dental Office Manager   


Healthcare General     

  1. Activities Aide
  2. CNA
  3. Case Manager
  4. Clerical
  5. Clinic Front Office
  6. Clinic Office Manager
  7. Customer/Patient Service Clerical
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  13. Medical Billing
  14. Medical Device Sales
  15. Occupational Therapist
  16. Physical Therapist
  17. Physician (Clinic)
  18. RN
  19. Scheduler
  20. Speech Therapist


Rehabilitation

  1. Clinic Front Office
  2. Clinic Office Manager
  3. Occupational Therapist
  4. Physical Therapist
  5. Speech Therapist       


Research        

  1. Clinical Research Coordinator
  2. Research Assistant                


Veterinary     

  1. Veterinary Assistant
  2. Veterinary Office Manager
  3. Veterinary Practice Manager
  4. Veterinary Receptionist (front desk)
  5. Veterinary Technician
  6. Veterinarian  


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In the staffing and recruiting industry, where understanding people and markets is essential, finding candidates with strong interpersonal skills and business acumen is crucial. We assist you in identifying professionals who can effectively match talent with opportunities and build lasting relationships with clients and candidates alike.

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In the professional services sector, where client relationships and job-related expertise are key differentiators, finding candidates with a balance of technical knowledge and soft skills is crucial. We help you identify individuals who can deliver high-quality services while building and maintaining strong client relationships.

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  48. Receptionist
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  50. Relationship Manager
  51. Social Media Specialist
  52. Talent Acquisition Specialist


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Information Technology

In the rapidly evolving IT industry, where innovation is constant and technical skills quickly become obsolete, identifying candidates with a combination of expertise for the current needs and the ability to learn and adapt to new technologies is vital. We empower you to select tech professionals who can drive your digital initiatives forward while adapting to emerging technologies.

Our behavioral and cognitive assessments and customized job profiles for each role—from CIOs to database administrators, software developers, and IT managers—increase your chances of hiring the right fit the first time. The insights from our job profiles help you create targeted development plans, fostering a culture of continuous learning and innovation in your IT team.

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  1. CIO (Chief Information Officer)
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  3. Database Administrator
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  6. IT Director
  7. IT/Systems
  8. Practice Leader – Cloud
  9. Quality Assurance Tester
  10. Software Developer
  11. Software Support Trainer
  12. Tech Leader – Delivery Practice
  13. Technical Account Manager (Sales)
  14. Web Designer
  15. Web Developer

          
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Manufacturing

Manufacturing

In the manufacturing sector, where efficiency and precision are necessary, you need candidates with a blend of technical expertise, high adaptability, and resilience. We help you identify individuals who can thrive in a production environment, embrace lean practices, and drive continuous improvement.

Our behavioral assessments and customized job profiles for each role—from production line workers to process engineers—increase your chances of hiring the right fit the first time. These insights help you develop talent, improve retention, and maintain a skilled workforce ready to meet the evolving demands of modern manufacturing.

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  1. Buyer/Purchasing/Procurement
  2. Customer Experience Coordinator
  3. Estimator
  4. Fleet & Equipment Manager
  5. General Manager
  6. Heavy Equipment Operator
  7. Laborer
  8. Machine Operator
  9. Manufacturing Assembler
  10. Process Improvement Manager
  11. Production Expediter – Shipping/Receiving Material Handler
  12. Production Planner/Scheduler
  13. Production Supervisor
  14. QC Technician
  15. Safety Coordinator/Manager
  16. Sourcing Manager
  17. Technician (Installation and Repair)
  18. Warehouse Associate
  19. Warehouse Manager     


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Automotive

Automotive

In the automotive industry, where innovation drives success and customer satisfaction is the highest priority, finding candidates with the right mix of technical mindset and interpersonal skills is crucial. We help you identify individuals who can thrive in this fast-paced environment, adapt to technological advancements, and deliver exceptional customer experiences.

Our behavioral assessments and customized job profiles for each role—from car dealerships to boat and RV dealers—increase your chances of hiring the right fit the first time. The insights from these profiles help you nurture talent, guide career progression, and keep your workforce engaged and productive in a constantly evolving industry.

Use Omnia benchmarking for the following jobs to increase your hiring predictability.

  1. Bookkeeper/Accountant
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  25. Title Clerk
  26. Used Car Sales
  27. Valet
  28. Warranty Administrator
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Business Development Center          

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  4. Inside Sales
  5. Internet Sales
  6. Inside Sales Manager
  7. Service Coordinator


Boat and RV    

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  4. RV Orientation/Delivery
  5. RV Sales
  6. RV Service Advisor

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Financial Services

Financial Services

In the financial services sector, where trust is currency and regulatory compliance is non-negotiable, securing candidates with analytical prowess, a commitment to quality, and client-centric attitudes is essential. We empower you to identify individuals who can navigate complex financial landscapes while maintaining the highest standards.

Our behavioral and cognitive assessments and customized job profiles for each role—for credit unions, banks, and other financial institutions—empower you to make informed hiring decisions. The insights from these profiles enable you to provide targeted professional development, ensuring your team remains competent, compliant, and committed in an industry where precision and reliability are essential.

Use Omnia benchmarking for the following jobs to increase your hiring predictability.

Credit Unions

  1. Accountant 
  2. Back Office
  3. Branch Manager 
  4. Call Center Rep 
  5. Collector
  6. Compliance Assistant
  7. Compliance Officer
  8. Credit Assistant
  9. Financial Service Rep
  10. Fraud Specialist
  11. Front Office
  12. Head Teller
  13. IT Professional
  14. ITM (Video) Teller
  15. Loan Officer
  16. Loan Processor
  17. Manager/Supervisor
  18. Member Service Rep
  19. Mortgage Originator
  20. Regional Manager
  21. Teller
  22. Teller – Sales/MSR
          

Banks   

  1. Accountant
  2. Back Office
  3. Branch Manager
  4. Call Center Rep
  5. Collector
  6. Compliance Assistant
  7. Compliance Officer
  8. Credit Assistant
  9. Financial Service Rep
  10. Fraud Specialist
  11. Front Office
  12. Head Teller
  13. IT Professional
  14. ITM (Video) Teller
  15. Loan Officer
  16. Loan Processor
  17. Manager/Supervisor
  18. Mortgage Originator
  19. Regional Manager
  20. Service Rep
  21. Teller
  22. Teller – Sales/Selling CSR
  23. Financial Relationship Manager
  24. Wealth Management Relationship Manager

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Insurance

Insurance

In the insurance industry, where competition is fierce and turnover is high, the key to success lies in identifying candidates with the perfect blend of soft skills and analytical skills. We empower you to find these individuals who not only excel in their roles but also stay with your organization for the long haul.

Our behavioral and cognitive assessments and customized job profiles for each role increase the chances of hiring the right fit the first time. The insight from the profiles helps you provide the growth path your employees desire and keep them happy and engaged.

Use Omnia benchmarking for the following jobs to increase your hiring predictability.

  1. Agency Owner
  2. Claims Representative
  3. Field Claims Adjuster
  4. Inside Claims Adjuster
  5. Loss Control Consultant
  6. Marketing Representative
  7. Policy Services
  8. Underwriter
  9. Account Manager
  10. Customer Service Manager
  11. Processing CSR
  12. Producer
  13. Risk Manager
  14. Sales Manager
  15. Selling CSR
  16. Service CSR

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