The DOs and DON’Ts of Surprisingly Good Customer Service
We can all think of a time when we have received horrible customer service, right? Unfortunately, poor customer service experiences are usually easier to recall than good examples. For instance, I once had a waiter spill water on me four times…during the same meal. My mother, a teacher, once had to retake an entire series […]
Employee Development in Today’s Landscape: What Employees Want!
Providing employee development opportunities is one of the most important moves an organization can make to improve employee retention. A 2018 LinkedIn Learning report found that a shocking 94 percent of employees said they would remain with a company longer if it did more to invest in their career development. Considering that more employees quit […]
