Micromanaging Your Employees – Why it’s Bad and How to Stop
Knowing how much supervision to give an employee can be difficult. If you provide too little oversight and guidance, people could end up feeling lost, unsupported, and unproductive. On the other hand, if you provide too MUCH direction, you could end up micromanaging your team, which often makes people resentful and resistant. The Effects of […]
Handling the Aggressive Manager
Regardless of what industry you’re looking at, there are plenty of people who have to deal with aggressive managers regularly. In most cases, they can’t simply avoid these difficult individuals, especially if they have to work for them! If you work for this aggressive personality type, you probably need answers and solutions to help you […]
Six Ways to Prioritize When Everything is Top Priority
If you enjoy reality shows in which competitors are charged with completing demanding assignments against extremely tight deadlines, you may recognize that the most serious mistakes are made right at the beginning. Because there is so little time, teams rush into the work too quickly. They shortchange the planning step. They fail to collect enough […]
The DOs and DON’Ts of Surprisingly Good Customer Service
We can all think of a time when we have received horrible customer service, right? Unfortunately, poor customer service experiences are usually easier to recall than good examples. For instance, I once had a waiter spill water on me four times…during the same meal. My mother, a teacher, once had to retake an entire series […]
How Shared Leadership Leads to More Effective Management
How power is obtained, maintained, used, and misused is very much a taboo topic at work. However, how leaders deploy power to accomplish objectives can have a critical impact on an organization. Shared leadership techniques have proven to be extremely effective across a wide range of organizations. In its simplest form, power is the ability […]
6 Steps to Improve Listening Skills at Work
The most successful leaders are always looking for ways to improve listening skills. Listening is the foundation of effective communication. The ability to actually hear and understand what is being said is critical to establishing and maintaining workable relationships with coworkers and clients, solving problems, resolving conflicts, and reaching organizational goals. Poor Listening Skills in […]
What is Your Conflict Management Style
Let’s be honest. No one likes conflict management. You’ve got enough on your plate without having to referee what sometimes may seem like playground disagreements among first-graders in the workplace. However, conflict management is always listed as one of the top skills or traits required of leaders. In fact, a Stanford University/Miles Group study revealed […]
Top 5 Reasons to Rehire an Employee
So…you’re considering a previous employee rehire and weighing the pros and cons of bringing them back to your team. Will this decision wind up being a good move or one of those “What the heck was I thinking” situations? The fact is, it largely depends on the specific person you’re reconsidering, the position in question, […]
Tips to Help Your Customer Service Team Make Sales
What? Me? Sell?!! What to do when you want your customer service team to make sales? There is a push to get service people to sell. It makes sense: They have a captive audience and constant contact with potential buyers. Since sales generally come with financial incentives, why don’t more service people naturally take advantage […]
Employee On-boarding More Important Than You Think
New job jitters can often cause your up and coming to A-Players some sleepless nights. The employee onboarding process is something managers often don’t take time to prepare for, setting the new employee up for disaster instead of quickly getting them up to speed on the job. Managers should not be swayed by how experienced […]
