July 2026 | Newsletter Issue 75
The Omnia Insights
What Actually Motivates People at Work?
Here’s a question worth sitting with: when was the last time someone at your company left because they didn’t feel appreciated? If you don’t know the answer, that’s the point. Most of the moments that build or drain motivation happen quietly, long before anyone hands in a resignation letter.
Motivation isn’t one big initiative. It’s built out of specific, ordinary moments: how genuinely you say thank you, what actually gets discussed in a one-on-one, whether you read “generational conflict” correctly, and whether your hiring process rewards real performance instead of the most confident voice in the room.
This month, we look at what truly motivates people to stay, contribute, and do their best work: the data connecting employee appreciation to customer loyalty, the behavioral blind spots hiding inside your team’s 1:1s, why most generational friction is something else entirely, and why the “personality hire” debate is really a hiring-systems problem in disguise.
Until next month.
Final Call: Help shape your client experience
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Our annual Client Satisfaction Survey takes 5–7 minutes and tells us what's working, what isn't, and where to do better.
Last chance — the survey closes tomorrow, July 31.
Insights From Our Team
The Connection Between Employee Appreciation and Customer Satisfaction
Engaged, appreciated employees are one of the simplest levers a company has for customer loyalty. See the data connecting recognition to retention, including why top-quartile engagement drives 23% higher profitability, and why 46% of workers who felt unappreciated walked out the door.
Why Do Some Employees Struggle Even When They’re Working Hard?
73.8% of organizations now run regular one-on-ones, but most still work like status updates. What changes when a manager brings behavioral data into the room instead of just a task list, and why the mismatch holding someone back is rarely about effort.
Turning Generational Differences Into Workplace Strengths
“Kids today don’t want to work” is a complaint that traces back to 1940, and to Aristotle before that. Why most of what gets labeled generational conflict is actually individual wiring, unclear expectations, or plain stress, and how to tell the difference before it costs you someone good.
The “Personality Hire” Discourse Isn’t About Personality
The viral complaint about charming coworkers coasting past quiet high performers is real, but the fix isn’t picking a side. It’s building a hiring process that can tell the difference between charm and capability in either direction.
Want to Build a Company Culture Where Every Generation Thrives?
Today’s workplace spans five generations, ranging from Baby Boomers to Gen Z. Each generation brings unique values and expectations shaped by distinct experiences. Each individual, regardless of birth year, has their own innate preferences, motivators, and communication styles.
Download this eBook for strategies to identify friction points and minimize them.
Client Spotlight
V20 Recruiting and Consulting
Based in Dublin, Ohio, V20 Recruiting and Consulting is a leading recruiting, staffing, and consulting firm connecting elite talent with top companies in the Marine, Powersports, RV, Outdoor Power Equipment, and Firearms industries. Whether the search is for a general manager, a salesperson, an accounting professional, or beyond, V20’s team of industry veterans and lifelong enthusiasts brings decades of hands-on experience to every placement they make.
As V20 has grown, the team turned to Omnia to better understand the people behind the business. With a team of distinct personalities, V20 wanted a shared language for communication and goal setting, along with a clear path to build a stronger internal culture. Not to mention something to share with clients.
As V20 has grown, the team turned to Omnia to better understand the people behind the business. With a team of distinct personalities, V20 wanted a shared language for communication and goal setting, along with a clear path to build a stronger internal culture. Not to mention something to share with clients.
Today, V20 uses Omnia to map out the personalities across its team, giving leadership a baseline for how each person communicates, makes decisions, and works toward goals. That insight is already shaping how the team collaborates day to day and sets priorities together, with an eye toward continuous improvement in both culture and efficiency.
V20 is bringing that same people-first thinking beyond its own walls. This fall, the team is set to release a content-heavy compensation guide for the outdoor recreation industry, a project born from the same drive to bring clarity and strategy to the people side of the business.
For firms just getting started with behavioral assessments, V20’s experience points to a simple starting point: use the data to understand your own team first, then let that understanding drive how you communicate and grow together. To learn more about V20 Recruiting and Consulting, visit them at v20recruiting.com.
Upcoming Webinar
First Friday Fundamentals
Join us for our quarterly training webinar on the Omnia Behavioral Assessment. We’ll dive into the personality dimensions at work and go over everything that our assessment measures, along with the various profiles available to you. We’ll also discuss practical applications of the data, such as using it to improve hiring reliability, enhance employee development, and retain top performers.
September 4th, 2026, 12:30-1:30 pm EDT
Events Line Up!
August 11th – Hosting a Lunch & Learn at Thrive DTSP, St. Petersburg, FL
August 11th – Participating in the Brown & Brown GRIT Resource Exchange, Orlando, FL
August 14th – Omnia’s Team Building Shuffleboard Event, St. Petersburg Shuffleboard Club, St. Petersburg, FL
New Podcast: AI, Leadership & the Workplace
Keather Snyder and Tonya DeVane talk through what AI is exposing about leadership right now. Watch now →
Thanks for reading this far. Please stay connected with us on social media and at the events. See you next month!
