The Omnia Custom Profile has a new look. As part of our ongoing effort to improve the client experience, we’ve modernized our flagship profile to make it clearer and easier to use, without changing what makes it so valuable.

The update includes thoughtful improvements to how insights are presented, along with new features that enhance usability. See what’s changed, what’s stayed the same, and how these updates improve the experience.

Learn more →

The Consolidated Dispatch Agency (CDA) was established in 2013 through a partnership between the City of Tallahassee and Leon County to improve and enhance public safety and emergency response within the community. The consolidation of the former public safety answering points at the Tallahassee Police Department and the Leon County Sheriff’s Office resulted in a single, unified communications center, formalized through an Interlocal Agreement among the City of Tallahassee, Leon County, and the Leon County Sheriff.

The CDA is governed by a board composed of the Tallahassee City Manager, the Leon County Administrator, and the Leon County Sheriff. The CDA Director is responsible for the day-to-day operations and overall management of all countywide public safety dispatch services.

Since 2024, the Consolidated Dispatch Agency has leveraged Omnia’s assessment and development tools to strengthen its hiring, leadership, and workforce development practices for Public Safety Communications Operators and leadership staff.

Hiring competent 911 operators is critical to public safety. According to CDA Director David Odom, “These professionals must make quick, accurate decisions under pressure, handle emotionally charged situations, and manage complex information—all in a fast-paced, high-stress environment. Because of the demands of this role, it’s essential to identify candidates who not only have the technical skills but also the cognitive abilities, behavioral traits, and resilience to be successful.”

By utilizing Omnia’s behavioral and cognitive assessments, customized job and cognitive profiles, and one-on-one consultation services, CDA has implemented a more consistent, objective, and data-driven approach to evaluating candidates and supporting employee development. These tools enable CDA to more efficiently identify individuals with the capabilities required for this challenging role, reducing reliance on subjective screening methods and allowing staff to focus time and resources on the most qualified candidates.

Director Odom also noted that CDA’s use of the Omnia Behavioral Assessment for existing team members has helped identify leadership personality styles, increasing self-awareness of individual behavioral and communication preferences. At the same time, this approach strengthens team culture by helping employees better understand and adapt to the styles and preferences of their colleagues. According to Director Odom, “Gaining insight into individual strengths and areas for growth provides CDA with a distinct advantage in professional and leadership development, ultimately enhancing overall team performance.”

The partnership with Omnia extends beyond hiring and leadership development. Omnia provides ongoing resources and support across the entire employee lifecycle. CDA staff have access to professional and leadership development materials, leadership style insights, and training resources. In addition, Omnia offers an online blog, educational webinars, and a dedicated client support representative who is readily available to provide guidance and assistance. This level of support ensures CDA is well-equipped to meet the complex and evolving demands of public safety communications.

According to Employee Services Administrator Mary Nicholson, “By integrating Omnia’s assessments and development tools, we have built a stronger, more capable workforce—one that is prepared to meet the challenges of one of the most critical roles in public safety while fostering a culture of growth, self-awareness, and resilience.”